Frequently Asked Questions

• What is Smart Bro?
  
  • Smart Bro is the amazing wireless broadband service from Smart. It is a high-speed broadband internet connection that uses the nationwide cellular network of Smart to wirelessly deliver internet service to a subscriber’s PC. The "wireless" connection is from the nearest Smart Cellular Base Station to the sub’s location where a Smart Bro antenna will be installed. There will still be in-house cabling from the antenna to the sub’s PC.
    
    
    
    The Smart Bro technology is called Broadband Wireless Access (BWA). Using the cellular phone network of Smart, Smart Bro antennas are installed in a specific location in your house that receives a certain radio frequency transmitted from the nearest Smart Cellular base station. Provided that the antenna is at "line-of-sight" to receive the strongest signal possible, it will allow any household in the Philippines to now enjoy a high speed internet connection without the need of a physical cable/phone line, which is several times faster than any dial-up internet connection.
    
    
    
• What are Smart Bro's packages?
  
  • Initially, Smart Bro is available on one package, at PHP999.00/month (vat-inclusive), which is up to 7x faster than dial-up, or 384kbps.
    
    
    
    There is a one time installation fee of P1,000.00 (for standard installations, i.e. lower than 20-foot antennas)
    
    
    
• Why shoud I subscribe to Smart BRO?
  
  • Absolutely no need for a phone line, no need to wait for cables to be laid out Nationwidest broadband coverage
    o Utilizes Smart’s extensive Base Station coverage to provide a wireless broadband service from the Base Station to the Subscriber’s residence
    o Antenna can be installed anywhere there is a strong signal association
    
  • Anytime, Always-on, unlimited Internet Access.
    o No need to Dial-up to an ISP. No login required (after the initial activation).
    
  • Best value for money because of its affordable rates.
    
    
    
• What are the requirements to get connected to Smart Bro?
  
  • Minimum system requirements are:
    • Pentium II or higher.
    • 128 MB of RAM or higher (preferably 256 MB of RAM)
    • Ethernet/LAN Card
    • At least 10GB of Hard Disk Space.
    • Operating System : Windows 98, 2000, XP, Linux or Macintosh.
      
      
• Am I guaranteed the published speed?
  
  • Smart Bro’s published speeds are the maximum possible speeds given in the broadband connection. While the speed can often burst to such levels, there are times when forms of technical interference such as noise, electrical shorts or software problems can interfere with the speed, which are beyond Smart’s control.
    
    
    
    Also, very busy websites like Yahoo and MSN occasionally suffer from slowdowns,, as well as graphic-heavy sites such as ClickTheCity.com. The servers of most of these major sites are often located in other countries, such as the United States, which can further degrade performance due to the distance the signal must travel.
    
    Please note that Smart Bro is responsible only for providing the wireless broadband connection up to a single PC. Using multiple PCs can will further slow down the speed since the bandwidth will be shared among them.
    
    
    
• How does Smart Bro compare to PLDT myDSL?
  
  • Both Smart Bro and PLDT myDSL are high speed broadband internet services, and offer basically the same experience (for plans at the same speeds). PLDT myDSL utilizes PLDT’s telephone lines to deliver internet service, while Smart utilizes its cellular network.
    
    
    
• Where will subscribers apply for a Smart Bro connection?
  
  • The Smart Bro service will be available for application at any Smart Wireless Center or PLDT Business Office nationwide, or through any accredited Smart or PLDT sales agents.
    
    
    
• How long does it take to get a Smart Bro connection?
  
  • Upon submission and completion of a signed Service Application Form as well as payment of initial fees, installation will be scheduled within 3 to 4 working days.
    
    
    
• How will Smart Bro subscribers be billed?
  
  • Subscribers will receive a Statement of Account (SOA) by postal mail or courier service, on a fixed billing cycle.
    
    In fact, Smart will open up more payment channels within the next few months, making it even easier for Smart Bro subscribers to pay their bills.
    
    
    
• What will Smart Bro subscribers see in their first monthly bill?
  
  • Smart Bro bills its subscribers in advance. Your payment of the installation fee and first month service fee will trigger the activation of Smart Bro. Hence, the first monthly bill will reflect the following month’s service fee.
    
    
    
• What is the difference between Smart Bro and Smart Wifi?
  
  • Smart WiFi and Smart Bro are similar services but Smart Bro is the new, updated version with promotional bundles which were not previously available; as well as an enhanced customer experience.
    
    The Smart team will continue to work hard in improving and enhancing these processes, to ensure a better experience for our subscribers.